Refund policy

Return & Refund Policy

At Lusso di Firenze, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

Due to the nature of our products, which include fragrances and personal care items, we are unable to accept returned items for hygiene and safety reasons.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at lussodifirenze@gmail.com with your order number and clear photos of the issue. After reviewing the request, we may offer a replacement for the affected item if deemed appropriate.

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

Contact

For any questions regarding your order, please contact us at:

lussodifirenze@gmail.com